Customer Service Centres

Customer Service


Central Coast Council's offices are located at 2 Hely Street Wyong or 49 Mann Street Gosford, and are open from 8.30am to 5pm, Monday to Friday.

You can also visit a ​Customer Service Centre, including those located at Gosford, Woy Woy, Erina, The Entrance, Tuggerah and Lake Haven.

The Customer Service Centres located at Woy Woy, Erina, The Entrance, Tuggerah and Lake Haven are smaller centres which offer a tailored service delivery to meet our customers’ needs.

In addition to this, council also has a call centre which takes enquiries via telephone from 7am to 5pm, Monday to Friday (excluding public holidays).

Services available at all Customer Service Centres

  • Rates payments;
  • Water consumption account payments;
  • Companion animal payments and enquiries including change of owner and/or address;
  • Private tree inspection payments;
  • Booking enquiries and payments, including Patonga camping area, banner stands, passive and special events;
  • Customer Action Request logging, including maintenance and repairs, general enquiries and service requests;
  • Certificate payments including mains diagrams,149 Planning and 307 Certificates;
  • Debtor account payments including food business licences, inspection fees and child care fees;
  • Some Development Application related payments including, but not limited to: plumbing and drainage inspection fees, Section 306 (Water Management Act) fees, and building inspection fees;
  • Laycock Street Community Theatre and Woy Woy Little Theatre tickets;
  • Most types of enquiries (such as rates-related, pension rebate, direct debits);
  • Delivering correspondence that is directed to council; and
  • Visa, MasterCard and EFTPOS facilities. 

Additional services specific to the Gosford Customer Service Centre

  • Development Application lodgement; and
  • Duty Planner advice.  

Customer Service Centre contact information

Central Coast Council's Administration Building
49 Mann Street, Gosford 2250

Monday to Friday, 8.30am – 5pm (excluding public holidays).

Erina Library, Erina Fair
North South Road, Erina 2250
Monday to Friday, 9.30am – 5pm (excluding public holidays).

Lake Haven
Lake Haven library, Lake Haven Shopping Centre
Goobarabah Avenue, Lake Haven 2263

Monday to Friday, 9am - 5.30pm
Saturday, 9am - 3pm
Sunday, 10am - 2pm

The Entrance
The Entrance Library
211A The Entrance Road, The Entrance 2261

Monday to Friday, 9.30am - 4.30pm
Saturday 9am - 12pm

Tuggerah Library, Westfield Tuggerah
50 Wyong Road, Tuggerah 2259

Monday to Friday, 9am - 5.30pm
Saturday, 9am - 3pm

Woy Woy         
Woy Woy Library
Corner of Oval Ave and Blackwall Roads, Woy Woy 2256

Monday to Friday, 9.30am – 5pm (excluding public holidays).

Our Customer Enquiry eForm allows you to lodge your enquiry quickly and easily online.

You can email a comment or enquiry to

After hours emergency contact information

For life threatening emergency services (police, fire, ambulance), phone: 000 

For council-related emergencies only (e.g water and sewer issues), call 4325 8222 and follow the prompts.

Emergency Services Contacts

Dog control service

Central Coast Animal Care Facility
Phone: 4304 4350 
Address: Pateman Rd, Erina NSW 2250
Hours: Monday to ​Sunday, 10am – 4.30pm.

Society of Companion Animal Rescuers (SoCares)
Phone: 4350 3184
Address: Depot Road, Charmhaven NSW 2263
Hours: Monday to Friday, 10am - 4.30pm, Saturday 10am - 3pm.

Garbage and waste services

Garbage and recycling service (clean ups, missed services): 1300 126 278 
Garbage disposal – general information, new services: 4325 8222 
Kincumber landfill: 4368 1229 
Woy Woy landfill: 4342 5255

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